Welcome to EliteXXChic

At EliteXXChic, we specialize in premium fireplaces that bring warmth, elegance, and functionality to your space. Our commitment is to provide high-quality, stylish, and energy-efficient fireplaces tailored to our customers’ needs. We take pride in our craftsmanship and customer satisfaction, ensuring every purchase is seamless and fulfilling.

Company Details:
Address: 789 Ember Lane, Atlanta, Georgia 30303, USA
Phone: (404) 555-6789
Email: support@firesideluxe.com
Website: www.firesideluxe.com

1. Introduction

This Sales Policy governs purchases made through our website, ensuring transparency and an excellent shopping experience. By making a purchase, you agree to the terms outlined in this policy.

2. Order Processing

• Orders are processed within 1-3 business days after payment confirmation.

• A confirmation email with order details and estimated shipping timeframe will be sent after purchase.

• We reserve the right to cancel orders due to stock unavailability, payment issues, or suspected fraudulent transactions. Customers will be notified immediately in such cases, and a full refund will be issued if necessary.

3. Pricing & Payment

• All prices listed on www.firesideluxe.com are in USD and are subject to change without prior notice.

• Accepted payment methods include:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay & Google Pay

  • Bank Transfers (for bulk orders)

• Sales tax is applied where required by local regulations.

• Discounts and promotions cannot be combined unless explicitly stated.

4. Shipping Policy

• We offer domestic and international shipping.

• Estimated delivery times:

  • Domestic (USA): 5-10 business days

  • International: 10-25 business days

• Shipping costs vary based on order weight, size, and destination and will be calculated at checkout.

• Tracking information will be provided via email once the order is shipped.

• We are not responsible for delays due to customs processing, extreme weather, or unforeseen circumstances.

5. Returns & Refunds

• We accept returns within 30 days of the delivery date.

• Items must be unused, in original packaging, and in resellable condition.

• Customers are responsible for return shipping fees unless the return is due to an incorrect or defective product.

• Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.

• Non-refundable items include custom-built fireplaces, final sale items, and opened or used products.

6. Warranty & Replacement

• All EliteXXChic fireplaces come with a 2-year limited warranty covering manufacturing defects.

• If a defect is found, customers must report it within 7 days of receipt for a replacement or repair.

• Warranty does not cover damages caused by misuse, improper installation, unauthorized repairs, or normal wear and tear.

• Customers may be required to provide proof of purchase and images of the defect for evaluation.

7. Cancellations & Order Modifications

• Orders can be canceled or modified within 24 hours of placement.

• Once an order has been processed for shipping, cancellations or modifications will no longer be accepted.

• If an order is canceled within the allowed timeframe, a full refund will be issued.

8. Customer Support

• Our dedicated support team is available Monday to Friday, 9 AM – 6 PM (EST).

• For assistance, contact us at support@firesideluxe.com or call (404) 555-6789.

9. Fraud Prevention & Security

• We prioritize secure transactions and the protection of customer payment information.

• All transactions are encrypted using SSL security protocols.

• Suspected fraudulent transactions will be investigated, and necessary actions, including order cancellation, may be taken.

10. Changes to This Policy

• EliteXXChic reserves the right to update or modify this Sales Policy at any time without prior notice.

• The latest version will always be available at www.firesideluxe.com.

By making a purchase at EliteXXChic, you acknowledge and agree to this Sales Policy. For further inquiries, feel free to contact us.

Thank you for choosing EliteXXChic – where warmth meets luxury!

Frequently Asked Questions (FAQs)